What is Telehealth?

Telehealth is a term used to describe remote health monitoring, and more specifically the technology that enables this monitoring. But to us it means so much more: it means empowerment and delivering tangible outcomes that benefit the health economy and individual patients.

We have designed a Telehealth service that meets the needs of individuals and is adaptable to localised care pathways. Our highly trained team engages with patients, carers, clinicians and commissioners to ensure the service is developed to absolutely address local challenges: we’re not prescriptive in how a deployment should work but our experience with working with a variety of partners and across a variety of different settings means we can pass best practice on to our customers.

Cost effective & improves productivity

Outcomes are important and ensuring they are achieved is embedded in all elements of this Telehealth service delivery.

Ultimately, Telehealth should be a cost effective intervention that improves the productivity of care pathways for long term conditions. We believe that the key to this is embedding centralised clinical triage with Telehealth services, using specialist nurses to manage caseloads whilst working within local pathways.

Case Study PDF

A personalised & accessible service

The patients become the centre of attention in reality and not just theoretically.

Caring & Professional

A caring and professional approach delivered by the nurses.

Trust & Confidence

The patients trust their nurses without becoming dependent. The patients gain confidence as they realise they can take control.


The patients realise they can be guaranteed to get a call if they post an Alert.

Fully integrated care pathway

Telehealth is most successful when implemented as part of a fully integrated care pathway, there are several elements to Telehealth services which may be selected and dispersed alongside the more traditional care and support services to achieve the desired quality and efficacy.

To aid implementation, THSL has developed guidance and tools alongside our existing clients and will use this learning to support future clients throughout their implementation and beyond. This enables the effective and efficient deployment of Telehealth on any scale that meets Telehealth needs from start to finish. In addition to complete project management to fully support service redesign and implementation of Telehealth.

Redesign & Development

Local service redesign and development is required alongside good communication, well planned contract and project management as well as the development of great long term relationships.

Working Together

Success will be achieved with local teams working together to develop services that will enable excellent patient care.

Open Discussions

Open discussions and agreements are necessary to take Telehealth forward, and the documents below have been designed to support this.

Telehealth Implementation Toolkit

  • Telehealth Pathway
  • Patient selection criteria
  • Patient consent form
  • Patient referral form
  • THSL ‘Welcome to Telehealth’ Letter
  • Patient FAQ sheet
  • Patient discharge checklist
  • Patient discharge Form
  • GP Telehealth letter
  • Telehealth implementation checklist

Other standardised project documents

  • HSL Protocols: COPD, CHF and COPD/CHF combined
  • Business Case
  • Telehealth Project Plan
  • Implementation trajectory
  • Communication and Engagement Plan
  • Information Sharing Protocols
  • Risk log
  • Patient survey activity plan
  • Patient Satisfaction / Quality of Life Questionnaires
  • Telehealth KPIs & Reporting
  • Terms of reference for Telehealth Steering Group